Gaming at Best99 is more than just winning – it's a source of fun and entertainment. We want you to enjoy it in a healthy way, within your own limits. On this page, you'll find all the Responsible Gaming tools and guides you need.
The six core principles behind Best99's commitment to Responsible Gaming.
Gaming is entertainment — not a reliable source of income. Keeping that in mind every session helps you maintain a healthy experience. best99 always stands by this message.
Never bet money that your household can't afford to lose. Set a separate budget for gaming and stick to it.
Chasing losses after a bad session — betting more in an attempt to win back what you lost — is a dangerous pattern. Accept the loss and call it a day.
Playing for long stretches reduces your ability to make sound decisions. Take a short break every hour. Best99's session timer is there to help you do exactly that.
You should never game when you're stressed, feeling low, or under the influence of alcohol. Judgment is impaired in these states, and the risk of making poor decisions is significantly higher.
If gaming starts eating into time you'd otherwise spend with family, friends, or at work, it's time to take notice. Every other part of your life matters just as much.
You can activate these tools yourself directly from your account settings.
Set a maximum Deposit Limit on a daily, weekly, or monthly basis. Once set, any reduction takes effect immediately.
You'll receive an automatic reminder after a set period of time. This helps keep you aware of how long you've been playing.
If you need a short break, you can pause your account for anywhere from 1 day to 6 weeks. You won't be able to log in during this time.
If you need a longer break, you can close your account for anywhere from 6 months to permanently. Best99 will never stand in the way of that decision.
Ask yourself the questions below. If most of your answers are "Yes", it may be time to take a closer look at your gaming habits.
Do you find it impossible to stop playing even after you've gone over your budget?
Do you find yourself placing more bets to try to win back money you've lost?
Is gaming affecting your family life, work, or studies?
Do you find yourself lying to people close to you about how much you're gaming?
Do you feel restless or irritable when you can't play?
If you answered "Yes" to most of the questions above, please reach out to our support team or activate Self-Exclusion. Asking for help is a sign of strength.
* This is an example only. View your account's actual data in your profile.
Set your own gaming limits in just a few clicks.
Log in to best99 with your registered mobile number and password.
Click your name or profile icon in the top right corner and select "Account Settings".
On the Settings page, click the "Responsible Gaming" tab.
Deposit limits, session timers, cooling-off periods, or self-exclusion — activate whichever tool you need.
Clicking "Save" will send a confirmation via OTP or email. Changes take effect immediately once confirmed.
If you can't find the settings or need help, let us know on live chat – Get help in Bangla, 24/7.
If you notice these warning signs, it's important to take action quickly.
You keep depositing beyond your set budget and find it difficult to stop.
Late-night gaming is hurting your sleep, and you're finding it hard to focus on daily responsibilities.
Gaming is causing arguments or distance between you and your family or friends.
You feel constant stress and anxiety about winning or trying to recover lost money.
Online gaming is still relatively new in Bangladesh, but it's quickly become a significant part of many people's lives. Without the right mindset and boundaries, any form of entertainment can turn into a problem. Best99 We believe responsible gaming is more than just a policy — it reflects our genuine care for every member.
Gaming experts note that problem gaming usually develops gradually. There's often a point where everything feels under control, but small shifts in habit can quietly grow into larger issues. That's why best99 encourages members to build healthy habits from the start. Setting a deposit limit, taking regular breaks, and keeping an eye on your gaming patterns — developing these habits early can save you from a great deal of trouble down the line.
Best99's responsible gaming team is specifically trained for this. If a support agent notices signs of a problem while speaking with a member, they will sensitively offer assistance. best99 never encourages any member to play more or deposit more money.
Lowering and raising your Deposit Limit work a little differently. A reduction takes effect immediately – it's a protective decision for your own benefit. Increasing your limit, however, requires a waiting period of a few days. This delay is intentional: it's designed to prevent a snap decision made in an emotional moment from causing real harm.
Many people hesitate to self-exclude because they see it as admitting defeat. That thinking is understandable, but it isn't accurate. Self-exclusion is a sign of honesty with yourself and proof that you're taking the right steps for your own wellbeing. best99 respects that decision fully and will not send any promotional messages to members who are under self-exclusion.
A word about family. Sometimes, loved ones are the first to notice when someone is struggling with their gaming habits. In those cases, please reach out to Best99 support – we do our best to assist family members too. While we cannot manage another person's account on a third party's behalf, we can provide the right information and guidance.
Best99's goal is a long-term relationship with its members. A player who games responsibly enjoys the experience for years to come. Problem gaming doesn't just hurt the member — it damages best99's reputation too. That's why responsible gaming is also in our business interest. To put it plainly: best99 wants you to be well.
Age is verified at registration and date of birth is confirmed during KYC. Accounts belonging to anyone under 18 are automatically cancelled.
Members on a break will not receive any bonus or promotional messages.
If an unusual gaming pattern is detected, best99 automatically sends the member an alert.
All responsible gaming information and tools are fully available in Bangla — no language barrier should keep you from accessing any feature.
Set a loss limit to automatically pause your gaming session once you reach a specified amount.
If you run into trouble, our support team will listen without judgment and focus on helping you. No issue is too small.
If you're experiencing any issues related to gaming, get in touch with us: support@best99.click. See also: Terms & Conditions and Privacy Policy. best99 is for members aged 18 and above only.